MERIT INDUSTRIES Ion Rx Service Manual download pdf (Page 188)

FLDBLL41C

Field Bulletin PAGE 1 OF 1

Field Bulletin

Date: 5-17-07

Issue: When linking a Merit Megatouch® game and a TouchTunes® jukebox,

several errors have been reported.

Games affected: Any Megatouch game linked with any TouchTunes jukebox can exhibit

these errors.

Symptoms: The album covers on the TouchTunes jukebox can turn solid black.

Because the Megatouch game displays exactly what is shown on the

TouchTunes jukebox, the game will also display the black album covers.

It is important to note that while the album artwork is missing, the album

information is still visible and selectable and the jukebox will continue to

play music.

A second issue has been reported where the communications module on

the TouchTunes jukebox will crash. If this happens, the game can no

longer communicate with the jukebox. If a customer selects music from

the game, the game will try to communicate with the jukebox, and

because the jukebox module is not running, it will eventually time out.

This will result in displaying the error “Jukebox Connection failed –

rejected or timed out.”

Both of the above issues can be temporarily resolved by performing a

complete reboot of the TouchTunes jukebox.

Solution: TouchTunes released version 2.4.0-45 software, which greatly reduced

the occurrence of the problems above; however, the black album covers

would still intermittently appear. TouchTunes released another version,

2.4.0-95, which appears to resolve the issues above. Both Merit and

TouchTunes have tested and approved TouchTunes software version

2.4.0-95 linked to a Megatouch game running version 23 software. In

order for proper functionality, all TouchTunes jukeboxes linked to

Megatouch games should be running these versions of software.

If you have any questions, please contact Merit Customer Service and Technical Support by phone at

215-639-4700 or 1-800-523-2760 or by E-mail: [email protected]

merit entertainment

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MERIT INDUSTRIES Ion Rx Service Manual Page 188